Notes for handling tickets

Language usage(Silver)

Email. 1. Language form. When the customer contacts us in a language other than English, we need to reply to the customer in that language, not in English. For example: German - German; French - French. If we don't know German/French, we need to use

Notes on Handling Amazon Messages (Noora)

🔔 Notes on Handling Amazon Messages🔔. ⚠  Always reply within 24 hours of all the message receipt time. including legal holidays and weekends, otherwise, our store will be penalized by Amazon, and if this situation happens frequently, it will affect

Notes on Ticket Follow up & Close(Noora)

1. Problem has been solved→→→→→→→→→ Reply&fill out the classification→ Close. (e.g. simple pre-sales consulting, customer replies that the missing part has been found, found of the missing package, etc.). 2. The customer has agreed to the refund amou

Compensation Process(Silver)

Classification rules and guide articles

How to get order information via online/phone channel

Scenario 1 Order number provided. Find any ticket in Gorgias and enter the order number in the right column to see the order status. This can be done by following the steps shown in the figure below. Step3: you can see the order details and shipping