Warranty Policy. When a customer inquires about a product's warranty policy, please do the following. Case Categories. Level 1 Classification. Other/operational issues. Secondary Classification. Warranty Policy. Three-level classification. /. Problem

Warranty PolicyWhen a customer inquires about a product&apos;s warranty policy, please do the following.&#xA0;<ul style="list-style-type: undefined;margin-left:undefined;"><li>1.&#xA0;categorize the cases as follows</li></ul>&#xA0;<table border="1" cellspacing="0" style="border-collapse:collapse;width:409.0000pt;margin-left:3.4000pt;border:none;"><tbody><tr><td colspan="2" style="width:100.0000%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:1.0000pt solid windowtext;border-bottom:1.0000pt solid windowtext;background:rgb(68,114,196);" valign="center" width="100%">Case Categories</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Level 1 Classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Other/operational issues</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Secondary Classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Warranty Policy</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Three-level classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">/</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Problem description</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Brief description of the problem encountered by the client</td></tr></tbody></table>&#xA0;2. Amazon &amp; Indie &amp; Walmart &amp; Wayfair, the warranty policy is the same for all four platforms: https://www.fezibo.com/pages/warranty-policy&#xA0;Please refer to the customer&apos;s product type and provide the corresponding information on the warranty link to the customer.

Warranty Policy

Knowledge Article(Eng)

Handle Process

After-sales

Other operational issues

Product Overview

Language usage(Silver)

Notes on Handling Amazon Messages (Noora)

Notes on Ticket Follow up & Close(Noora)

Compensation Process(Silver)

Classification rules and guide articles

How to get order information via online/phone channel

Customer Complaint Escalation Process

Overseas customer service handover process

Notes for handling tickets

Amazon

Shopify

Walmart

Wayfair

Fezibo Website

ECCANG

Gorgias

Chatra

Tool Use

Basic knowledge

After Sales Policy

Site Events

Logistics

Policy Problems

Product attributes, accessories, installation methods

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New requirements

Product Enquiries

Claim your discount

Price changes

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Price Policy

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Seeking cooperation

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Payment Failure

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Payment method

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Issue of instruction manual

Quality issue

Modify order

Cancellation of orders

Delayed delivery

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Damage caused by user's fault

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Not picked up in time to be returned

Lost parts

User issues

Lost in Logistics

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Logistics Returns

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FBA orders on logistics issues handling process

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Pricing Policy

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Asking for gifts

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Order Information Questions