Warranty PolicyUpdated 3 years ago
Warranty Policy
When a customer inquires about a product's warranty policy, please do the following.
- 1. categorize the cases as follows
Case Categories | |
Level 1 Classification | Other/operational issues |
Secondary Classification | Warranty Policy |
Three-level classification | / |
Problem description | Brief description of the problem encountered by the client |
2. Amazon & Indie & Walmart & Wayfair, the warranty policy is the same for all four platforms: https://www.fezibo.com/pages/warranty-policy
Please refer to the customer's product type and provide the corresponding information on the warranty link to the customer.