Step 1: Gathering information Confirming specific wrong parts. > Reference Templates. [Reference Template I. Dear XXX, thanks for contacting us. We sincerely apologize for the inconvenience and we'll take care of your problem with the product. Please
Step 2:. If a wrong part was sent, tell the cx to circle the correct part.
Step 3: Execute the solution. Scenario 1: customer letter feedback received the wrong product, confirm the presence of the order number, provide the outer box and received the wrong picture, the receipt of information. After receiving all the informa