Step 1Updated 3 years ago

Step 1: Gathering information Confirming specific wrong parts

> Reference Templates 

[Reference Template I

Dear XXX, thanks for contacting us. We sincerely apologize for the inconvenience and we'll take care of your problem with the product. 

Please be advised that the product is guaranteed from the date of purchase.  

To better help you solve the problem, please kindly leave me your email address, 

and we will email you immediately to confirm your detailed information like the Order number,  shipping address

 and the replacement (part) you need.

[Reference Template II

Hello,  Thanks for contacting us and sorry for keeping you waiting.  We sincerely apologize for any inconvenience that we may have caused.  Please kindly provide us with the following information:   1. Any picture of the wrong part(s) you received (Accessories & the whole error applies）2. Pictures of the labels sticked on the outside of the package, for example:(Whole piece error)）

Or  Circle the correct part(s) in the instruction (if wrong parts were sent）

3. Order Number  4. Your shipping address and phone number  

To better help you solve the problem, please kindly leave me your email address with which we can confirm the delivery detail.

[Ref. Template 3] Gorgias Macros search term.

Issued with wrong accessories.

A wrong desk was sent.

[Reference Template IV

Hi,

Thanks for getting back to me but I am sorry to say we didn’t receive the info (the info that the customer does not provide) required in my previous email/chat. Would you mind sending it to us? It’s going to be really helpful in getting this problem solved quickly. 

Thank you so much for your cooperation.

Regards, 

Fezibo Support Center