Step 1: Gather information Confirm specific missing parts. > Reference Templates. [Reference Template I. Dear XXX, thanks for contacting FEZIBO CUSTOMER SERVICE CENTER. We sincerely apologize for the inconvenience and we'll take care of your problem
Step 2：Confirm the solution Easy warehouse/factory/self-bought parts replacement. Scenario 1: Customer writes directly about the lack of instructions. Provide order number, confirm product style, download and send the pdf version, and case complete.
firstly confirm the ERP of the product:. second step:. circle the missing part/replacement part on the instructions. thirdly, confirm the ERP of the missing part/replacement part. scenario one: the missing/replacement part cannot be purchased elsewh