Step 1: Gather information Confirm specific missing parts. > Reference Templates. [Reference Template I. Dear XXX, thanks for contacting FEZIBO CUSTOMER SERVICE CENTER. We sincerely apologize for the inconvenience and we'll take care of your problem

Step 1: Gather information Confirm specific missing parts&#xA0;&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-f207b29e-6aa4-4e2d-aff2-afde72425732" style="width: 606px;" class="fr-fic fr-dib">&#xA0;&#xA0;&gt; Reference Templates&#xA0;&#xA0;[Reference Template I&#xA0;Dear XXX, thanks for contacting FEZIBO CUSTOMER SERVICE CENTER. We sincerely apologize for the inconvenience and we&apos;ll take care of your problem with the desk.&#xA0;Please be advised that the product is guaranteed from the date of purchase. &#xA0;To better help you solve the problem, please kindly leave me your email address,&#xA0;and we will email you immediately to confirm your detailed information like the Order number, &#xA0;shipping address&#xA0;and the missing part.&#xA0;In addition, we would appreciate much of your help&#xA0;if you can do us a favor to&#xA0;check out with the box in which the parts might be buried as I&apos;ve heard quite a lot of our customers come and say they were missing part(s) but ended in finding the part(s) in the box?[Reference Template II&#xA0;Hello, &#xA0;Thanks for contacting us. &#xA0; We sincerely apologize for any inconvenience that we may have caused. &#xA0; Please kindly provide us with the following information: &#xA0; &#xA0;1. Circle the missing part in the instruction &#xA0; 2. Order Number 3. Shipping address and phone number &#xA0; &#xA0;To better help you solve the problem, please kindly leave me your email address with which we can confirm the delivery detail.&#xA0;[Ref. Template 3] Gorgias Macros search terms.&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-f5235082-49e0-4940-aee7-d6b65604ef48" style="width: 527px;" class="fr-fic fr-dib">&#xA0;&#xA0;Reference Template IV&#xA0;Hi,Thanks for getting back to me but I am sorry to say we didn&#x2019;t receive the info&#xA0;(the info that customers do not provide)&#xA0;required in my previous email/chat. Would you mind sending it to us? It&#x2019;s going to be really helpful in getting this problem solved quickly.&#xA0;Thank you so much for your cooperation.Regards,&#xA0;Fezibo Support Center

Step 1

Step 2：Confirm the solution Easy warehouse/factory/self-bought parts replacement. Scenario 1: Customer writes directly about the lack of instructions. Provide order number, confirm product style, download and send the pdf version, and case complete.

Step 2&#xFF1A;Confirm the solution Easy warehouse/factory/self-bought parts replacementScenario 1: Customer writes directly about the lack of instructions.&#xA0;Provide order number, confirm product style, download and send the pdf version, and case complete.&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-a3c5e4e3-8f23-495c-9d11-6566ad888125" style="width: 300px;" class="fr-fic fr-dib">&#xA0;No order number, ask cx to send the link of the product or a picture of the product, and then we can send the pdf version instructions, and close the ticket.<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-afc4584e-00db-4277-a653-240ad9df7efd" style="width: 300px;" class="fr-fic fr-dib">&#xA0;Scenario 2: No order number (gift or third-party purchase) Customer writes in to say they need any part, tell the cx that they need to pay for it.&#xA0;Ask the customer to confirm the style of the table and then, depending on the specific accessories missing, confirm whether they can be purchased on Amazon, e.g. screws, wooden pegs, castors, the keyboard rests, share the link with the customer if possible or inform them of the specific model so that they can buy it themselves.&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-4b9be688-ecef-4388-8ab7-c92b94e2a1b5" style="width: 300px;" class="fr-fic fr-dib">If the missing parts cannot be purchased elsewhere, first confirm the corresponding ERP,<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-86e68ced-c403-4806-8e97-1024206e3b6b" style="width: 300px;" class="fr-fic fr-dib"> check whether the overseas warehouse has stock, inform the customer of the price, and if the customer is willing to bear the cost, tell me to create a link and inform the customer of the logistics tracking number after placing the order. If there is no stock, inform the customer of the arrival time.&#xA0;(The right hand column can be checked for stock of specific erpsku)&#xA0;<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-0bcb1070-b465-4c8a-8fc6-c9bfe75212dd" style="width: 300px;" class="fr-fic fr-dib">&#xA0;(Logistics tracking number available in the right-hand column)&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-5bd7df9f-3c5f-428a-8dea-56d8cf6bf38f" style="width: 300px;" class="fr-fic fr-dib">&#xA0;&#xA0;If there is no corresponding erp, inform the customer of the price, the customer is willing to bear the cost, ask for the receipt address and mobile phone number,&#xA0;and tell me to create a link. The customer pays and goes through the factory replenishment process, and then informs the logistics tracking number.&#xA0;&#xA0;Scenario 3: customer emails in saying that missing parts, see whether he has provided the order number, circle the specific missing parts and the shipping address and phone number.&#xA0;Do not provide the above information: let the customer&#xA0;provide the above information,&#xA0;<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-37bc1f9d-fbce-4399-840e-c4f16023947c" style="width: 300px;" class="fr-fic fr-dib">and carefully check the package, if the customer confirms that he has found the accessories, close the ticket; not found the accessories, ask for the receiving address and mobile phone number, go to the warehouse/factory / <strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: Calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">self-buy process<span style="color: rgb(65, 65, 65); font-family: Calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">,<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-ded1ca2c-d95d-4dea-ab1a-02886750558c" style="width: 300px;" class="fr-fic fr-dib"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-38e0e16c-b63f-45fd-a26c-56c80d7078e4" style="width: 300px;" class="fr-fic fr-dib">snooze to inform the tracking number, follow-up confirmation of receipt of goods, case closed.&#xA0;The above information has been provided: let the customer check the parcel, not found, ask for the receiving address and mobile phone number,&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-318b3dbc-5d79-447b-911f-69a5831ccc5c" style="width: 300px;" class="fr-fic fr-dib">directly go to the easy warehouse/factory/self-buying replacement process, snooze&#xA0;to inform the tracking number, follow up to confirm whether the goods were received, and case closed. If the customer confirms that the parts are found in the parcel, close the ticket.&#xA0;&#xA0;

Step 2

firstly confirm the ERP of the product:. second step:. circle the missing part/replacement part on the instructions. thirdly, confirm the ERP of the missing part/replacement part. scenario one:  the missing/replacement part cannot be purchased elsewh

Product missing

Step 1

Step 2

How to order replacement parts(for missing&wrong parts)