Order Information Questions. When a customer has purchased a product and has a question about the order, such as a cost inclusion item, please do the following. Case Categories. Level 1 Classification. Other/operational issues. Secondary Classificati

Order Information Questions&#xA0;When a customer has purchased a product and has a question about the order, such as a cost inclusion item, please do the following.&#xA0;<ul style="list-style-type: undefined;margin-left:undefined;"><li>1.&#xA0;Collect the customer&apos;s order number and classify the case as follows&#xA0;</li></ul>&#xA0;<table border="1" cellspacing="0" style="border-collapse:collapse;width:409.0000pt;margin-left:3.4000pt;border:none;"><tbody><tr><td colspan="2" style="width:100.0000%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:1.0000pt solid windowtext;border-bottom:1.0000pt solid windowtext;background:rgb(68,114,196);" valign="center" width="100%">Case Categories</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Level 1 Classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Other/operational issues</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Secondary Classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Order information problems</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Three-level classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">/</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Problem description</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Brief description of the problem encountered by the client</td></tr></tbody></table>&#xA0;2. Reply to the customer via Eccang or Shopify with a reference to the order details.

Order Information Questions

Knowledge Article(Eng)

Handle Process

After-sales

Other operational issues

Product Overview

Language usage(Silver)

Notes on Handling Amazon Messages (Noora)

Notes on Ticket Follow up & Close(Noora)

Compensation Process(Silver)

Classification rules and guide articles

How to get order information via online/phone channel

Customer Complaint Escalation Process

Overseas customer service handover process

Notes for handling tickets

Amazon

Shopify

Walmart

Wayfair

Fezibo Website

ECCANG

Gorgias

Chatra

Tool Use

Basic knowledge

After Sales Policy

Site Events

Logistics

Policy Problems

Product attributes, accessories, installation methods

Storage

New requirements

Product Enquiries

Claim your discount

Price changes

Price difference issues

Price Policy

Product Shopping

Website guidelines

Social Media Promotion

Seeking cooperation

Wholesale

Payment Failure

Payment methods

Unable to pay

Payment method

Pre-sales

Function Problems

Damage problems

Product missing

Product mistaken

Issue of instruction manual

Quality issue

Modify order

Cancellation of orders

Delayed delivery

Returns

Damage caused by user's fault

Add-on demand

Not picked up in time to be returned

Lost parts

User issues

Lost in Logistics

Logistic errors

Logistics Delays

Consultation Progress

Logistics Returns

Violent Shipping

FBA orders on logistics issues handling process

Logistics issues

Product advice

Installation issues

Warranty Policy

Function consultation

Fraud issues

Product specifications

Product descriptions not match

Pricing Policy

Financial and tax law issues

Asking for gifts

Member Registration

Refund issues

Overselling problems

Platform issues-Website Errors