Lost in Logistics. Shopify Orders (D2C Orders) Lost in Transit ---Order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****...... FBM shipping (FBM: Fulfilled by Merchant). Scenario 1: The logistics status shows parcel lost, after verifying the speci

Lost in LogisticsShopify Orders&#xA0;(D2C Orders) Lost in Transit ---Order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****......FBM shipping (FBM: Fulfilled by Merchant)<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-c96208ae-c13a-4fd3-9b7f-8af0d6aa33a7" style="width: 1143px;" class="fr-fic fr-dib"> Scenario 1: The logistics status shows parcel lost, after verifying the specific logistics information, provide the customer with the refund/replacement solution:1. the customer accepts the refund ---- overseas customer service to fill out the refund <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">and save it --- Domestic customer service to issue the refund and make a claim. ---case ended(Claim information: 1. screenshot of order details (D2C: order page) 2. screenshot of undelivered logistics 3. screenshot of customer feedback (communication records))2. Customer accepts the replacement ----<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">overseas customer service to fill out the replacement and save it<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;--- Domestic customer service&#xA0;to carry out the reissuing operation and make a claim (claim information as above). ---snooze email --- provide the customer with the tracking number, case ended.(Case: https://y.gorgias.com/app/ticket/48179435; https://y.gorgias.com/app/ticket/51292420)&#xA0;Scenario 2: The logistics is not updated for more than 14 days, according to the rule of lost items, we should take a full responsibility, to provide a full refund/replacement solution for the customer.Consistent with <strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Scenario 1&#xA0;the above parcel lost status. The processing method is the same as above. Scenario 3: Logistics shows delivery but the customer has not received it, customer service to verify whether the delivery address is the same as the address when the order is placed.<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(84, 172, 210);">The address is the sameA. Logistics information shows delivered but not received, signing off time within 3 days (especially over the weekend), ask the customer to wait for a while; Reply Template: <span id="isPasted" style="color: rgb(74, 141, 249); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">[Logistics] FBM - Shows that the sign has not been received - the address is ok - within 3 daysB. Logistics information shows delivered but not received, <strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">signing off time over 3 dayslet the customer provide their delivery address, and let the customer firstly look for the parcel near home, ask the neighbors, reply template: <span id="isPasted" style="color: rgb(74, 141, 249); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">[Logistics] FBM - Shows that the sign has not been received - more than 3 days1. if the parcel is found, all is well and the case is closed.2. if the parcel is not found and the address provided by the customer is the same as the address where the order was placed, it will be handled according to our responsibility and a refund/replacement solution will be provided.&#xA0; &#xA0; Customer accepts refund ---- domestic customer service to issue the refund directly/overseas customer service to fill in the refund, domestic docking customer service processing - case closed&#xA0; &#xA0; Customer accepts a replacement ---- domestic customer service to arrange the replacement/overseas customer service to fill in a replacement, domestic docking customer service for a replacement operation and claim. ---snooze mail --- return the logistics bill number, case completed.3. If the package is not found, the address provided by the customer is not consistent with the address of the order, let him go to the address of the order to find out, we will not compensate.(Case: https://y.gorgias.com/app/ticket/33516006;; https://y.gorgias.com/app/ticket/51367199) Address inconsistency, logistics responsibility, logistics sent to a wrong address. Deal with it according to our responsibility and offer a refund/replacement solution, in line with the above. Amazon orders&#xA0;Logistics lost itemsFBA shipping (FBA: Fulfilled by Amazon)<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-cd2fe1d9-9814-4e1d-b694-3f9d0ba52950" style="width: 1143px;" class="fr-fic fr-dib"> FBA orders: logistics problems can basically advise customers to contact Amazon customer service directly to solve the problem (FBA can provide you with a high standard of warehousing, picking, packaging, distribution, customer service and returns and other services to achieve a true &quot;one-stop&quot; export)Note: If the order is from D2C #FZ****, it will be shipped through multiple channels and handled according to FBM lost items processing.&#xA0;Gorgias reply template: [traditional table] FBA logistics problems &amp; deductions &gt; Direct contact with Amazon customer service&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-f66d5bd9-e1e8-4125-8d84-acab51378498" style="width: 300px;" class="fr-fic fr-dib">&#xA0;&#xA0;Wayfair orders&#xA0;Logistics lost &#xFF08;shipping companies: Fedex and UPS, large items are shipped by LTL&#xFF09;Scenario 1: We can find out the case in &quot;all order alerts&quot;, customer feedback that they didn&apos;t receive the package --- verify the logistics status --- logistics status shows the package lost --- provide a replacement solution1. in stock, directly reissue, snooze email --- provide the customer with the logistics tracking number, case closed2. out of stock, snooze case until it is in stock and then re-send&#xA0;Scenario 2: &quot;ticket&quot;, customer feedback that the package has not been received --- verify the logistics status --- logistics status shows the package lost --- <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The processing method is the same as above. Walmart order&#xA0; Logistics lost&#xA0;The processing process is the same as the independent station&#xA0;

Lost in Logistics

Logistic errors. Shopify orders (D2C orders) Logistic errors --- D2C orders #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****...... FBM Shipping (FBM: Fulfilled by Merchant). Scenario 1: Wrong address sent. First post: customer feedback that the goods have

Logistic errors&#xA0;Shopify orders&#xA0;(D2C orders) Logistic errors --- <span id="isPasted" style="color: rgb(65, 65, 65); font-family: Calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">D2C orders #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****......FBM Shipping (FBM: Fulfilled by Merchant)Scenario 1: Wrong address sent&#xA0;First post: customer feedback that the goods have not been received, but the logistics shows that they have been signed for --- the logistics shows that the signed for address is the same as the customer placed the order.Replied to customers: 1. advise customers to contact the logistics directly; 2. advise customers to wait another 3 days; 3. check with neighbors whether the parcel has been signed for by someone else and double-check around the residence; 4. confirm the delivery address with customers again (to prevent customers from filling in the wrong delivery address for their own reasons) &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;--- The address provided by the customer is correct1. the product is not received finally--- we will give a full refund or a replacement solutionSame operation process as before.2. Customer feedback received the package --- express happy/chill ---- case ended ---customer filled in a wrong address, advise customer to pick up the package at arrival address, we do not compensate&#xA0;for this situation.First post: customer feedback he did not receive the goods, but the logistics show signed for --- logistics show signed for the address and the address provided by the customer is not consistentWe are responsible for giving refunds/replacement of new tables.&#xA0;Scenario 2: Wrong item sent (customer buys a product that is not the same as what they received)First post: If the customer gives feedback that they have received the wrong item, the customer is required to provide something: 1. the order number and the delivery address; 2. a photo of the label with the sku; 3. open the parcel and provide a picture of the wrong item.(If any of the above points are provided, it will be removed.) Once the customer has provided the relevant evidence pictures, the matter will be dealt with as our responsibility. Offer a replacement / full refund option&#xA0;If the order sku &#x2260; the outer box sku, there are three parties responsible for the error: 1. the overseas warehouse allocation error; 2. the order system error; 3. the factory with the wrong goods.<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Offer a replacement / full refund option<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> If the order sku = outer packing box sku, but the item does not match the actual product, there are still three parties responsible for the error: 1. the factory is wrongly allocated; 2. the operation pushes the wrong product; 3. the supply chain end of the purchase labeling error.The processing method is consistent with the wrong product. Note: If the Amazon order, such as: 111-1112344-2334567 shipped from overseas warehouse, according to the FBA wrong parts processing Amazon orders&#xA0;logistics errorFBA (FBA: Fulfilled by Amazon)FBA orders: logistics problems can basically advise customers to contact Amazon customer service directly to solve the problem (FBA can provide you with a high standard of warehousing, picking, packaging, distribution, customer service and returns and other services to achieve a true &quot;one-stop&quot; export)Note: If the order is from an independent station #FZ****, it will be shipped through multiple channels and handled in accordance with the FBM error&#xA0;For example: <a href="https://y.gorgias.com/app/ticket/52149887">https://y.gorgias.com/app/ticket/52149887</a> Wayfair orders&#xA0;logistics errorReplacement shipment Walmart order&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">logistics errorThe process is the same as Shopify&#xA0;

Logistic errors

Logistics Delays. Shopify orders Logistics delays ---order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****...... FBM Delays (FBM: Fulfilled by Merchant). Scenario 1: Delayed delivery --- three days after the customer placed the order, the parcel

Logistics Delays&#xA0;Shopify orders&#xA0;Logistics delays ---order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****......FBM Delays (FBM: Fulfilled by Merchant)Scenario 1: Delayed delivery --- three days after the customer placed the order, the parcel has not been shipped out---calm down the customer&apos;s emotions, explain the reason of logistics delay, suggest the customer to wait 3-5 working days, snooze emailOverseas customers: transfer to the corresponding domestic customer service, let him query more detailed reason for non-deliveryDomestic customers taking: Feedback to logistics colleagues to inquire specific reasons1. out of stock --- inform the customer that the product purchased is out of stock, according to the overselling process --- check the expected arrival time of this sku, if the waiting time is within two weeks, provide 3%-5% compensation for delay; if the waiting time is more than two weeks, provide a refund/change the sku solution with stock&#xA0;---Customer accepts refund ---Refund ---case closed---Customer accepts other sku in stock ---shopify and order system to edit order and arrange delivery ---case closed2. warehouse problem, let logistics colleagues notify overseas warehouse to arrange shipment as soon as possible --- 2-3 working days later, inform the customer logistics tracking number --- case closedCase: https://y.gorgias.com/app/ticket/32976538?from=from_parent_mindnote&#xA0;Scenario 2: Delivery delay1. exceed the time limit for arrival, 8 days after delivery, the customer has not received the goods, explain the logistics delay, the parcel is in normal transport, advise the customer to wait for 3-5 working days--- customer is willing to wait, case completed.--- customer is not willing to wait, emotional appeasement, offer transport delay compensation --- delay less than 7 days, offer 3% compensation; delay over than 7 days, offer 5% compensation.2. more than the arrival time limit, 8 days after delivery, the customer has not received the goods, explain the logistics delay, logistics status is not updated, 14 days logistics is not updated or not received the goods, we will be fully responsible---snooze mail, pay attention to logistics information--- over 14 days no update, we take a full responsibility. We will provide a replacement/refund option.&#xA0;---signed for, case closed.Note: If the Amazon order, such as: 111-1112344-2334567 shipped from overseas warehouse, according to the FBA delay processing. Amazon orders Logistics delaysFBA (FBA: Fulfilled by Amazon)FBA orders: logistics problems can be recommended to customers to contact Amazon customer service directly to solve the problem (FBA can provide you with a high standard of warehousing, picking, packaging, distribution, customer service and returns and other services to achieve a true &quot;one-stop&quot; export)&#xA0;Note: If the order is from a standalone site #FZ**** and is shipped through multiple channels, it will be handled in accordance with FBM logistics delays&#xA0;&#xA0;Walmart orders&#xA0;Logistics delaysThe handling process is the same as that of the stand-alone site&#xA0;&#xA0;&#xA0;&#xA0;

Logistics Delays

Consultation Progress. Shopify Orders (Standalone Orders) Enquiry Progress --- Order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****...... FBM Shipping (FBM: Fulfilled by Merchant). Scenario 1: The day after the order is placed, the customer inqu

Consultation ProgressShopify Orders (Standalone Orders) Enquiry Progress --- Order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****......FBM Shipping (FBM: Fulfilled by Merchant)Scenario 1: The day after the order is placed, the customer inquires the logistics status.--- If no logistics tracking number has been generated, informing the customer that the order is being processed and that the customer will be notified via SMS/email once the tracking number has been generated.&#xA0;--- If tracking number has been generated, provide the corresponding tracking number to the customer --- case completed Scenario 2: The logistics track has been updated within three days and the progress is consulted&#xA0;1. if the logistics track is within the normal arrival time, inform the customer of the delivery information of the parcel, and the expected arrival time --- case closed&#xA0;2. exceed the arrival time/no arrival time (more than the arrival time given by FEZIBO/logistics website), explain the logistics delay, the parcel is in normal transport, advise the customer to wait for 3-5 working days&#xA0;&#xA0;---willing to wait, case completed&#xA0;---not willing to wait, emotional appeasement, offer transport delay compensation --- delay less than 7 days, offer 3% compensation; delay more than 7 days, offer 5% compensation&#xA0;Scenario 3: logistics is not updated <span id="isPasted" style="color: rgb(65, 65, 65); font-family: &#x5B8B;&#x4F53;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">more than three days, consulting the progress&#xA0;&#xA0;1. not more than 14 days, explain the reason for not updating (logistics information is not updated in a timely manner), suggest waiting 3-5 daysSnooze email, pay attention to the logistics information.---If the logistics shows signed for, inform the customer that the case is finished.---No update for more than 14 days, we should be responsible for it, provide full refund/ replacement solution. Customers do not want to wait blindly, inform customer that the time limit for goods delivery is 5-8 working days, generally if logistics is not updated<span id="isPasted" style="color: rgb(65, 65, 65); font-family: &#x5B8B;&#x4F53;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;after 14 days, we will take full responsibility.---Customer agrees, kindly ask customer to be patient. snooze 3-5 days---we pay attention to logistics information. end&#xA0;---Customers do not agree, lost pieces claim, provide a full refund solution.&#xA0;2. more than 14 days, <span id="isPasted" style="color: rgb(65, 65, 65); font-family: &#x5B8B;&#x4F53;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">we take full responsibility, provide a full refund/replacement solution&#xA0;Note: If the order of Amazon, such as: 111-1112344-2334567 shipped from overseas warehouse, according to FBA logistics processing&#xA0;Amazon order&#xA0;Inquiry progressFBA shipping (FBA: Fulfilled by Amazon)FBA orders: logistics problems can basically advise customers to contact Amazon customer service directly to solve the problem (FBA can provide you with a high standard of warehousing, picking, packaging, distribution, customer service and returns and other services to achieve a true &quot;one-stop&quot; export)&#xA0;Note: If the order is from an independent site #FZ****, it will be shipped through multiple channels and will be handled in accordance with the FBM consultation schedule&#xA0;Walmart Orders&#xA0;Consultation ProgressThe processing process is the same as that of the stand-alone site

Consultation Progress

Logistics Returns. Shopify Orders (Standalone Orders) Logistics Returns ---Order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****...... FBM Shipping (FBM: Fulfilled by Merchant). Scenario 1: Customer's shipping address is not reachable and the par

Logistics ReturnsShopify Orders&#xA0;(Standalone Orders) Logistics Returns ---Order number: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****......FBM Shipping (FBM: Fulfilled by Merchant)Scenario 1: Customer&apos;s shipping address is not reachable and the parcel is returned - after verifying the logistics information, let the customer provide a new receiving address and offer a replacement/a full refund Scenario 2: The customer is not at home and the parcel is returned --- after verifying the logistics information, ask the customer whether he is at home in the near future and provide a replacement/refund of the full refund solution&#xA0;Scenario 3: the parcel is sent to the wrong facility, the parcel is returned --- after verifying the logistics information, provide a replacement/full refund&#xA0;solution Scenario 4: the parcel is damaged in transit and is returned - after verifying the logistics information, provide a full refund/replacement&#xA0;solution Scenario 5: the parcel is oversized, the logistics company does not deliver and the parcel is returned - after verifying the logistics information, provide a refund/replacement solution (change a logistics company when the package is processing and is going to be shipped out) Note: If the Amazon order, such as: 111-1112344-2334567 shipped by FBM, in accordance with the FBA logistics return processing. Amazon orders&#xA0;Logistics return&#xA0;FBA (FBA: Fulfilled by Amazon)FBA orders: logistics problems can basically advise customers to contact Amazon customer service directly to solve the problem (FBA can provide you with a high standard of warehousing, picking, packaging, distribution, customer service and returns and other services to achieve a true &quot;one-stop&quot; export)Note: If the order is ordered on website directly #FZ****, it will be shipped through multiple channels and will be dealt with according to FBM logistics returns.&#xA0;Walmart orders&#xA0;Logistics returnThe process is the same as that of stand-alone station(D2C)&#xA0;

Logistics Returns

Violent Shipment. Shopify Orders  Violent Shipping --- Order number like: #FZ****, #FZ-DE****, #FZ-UK****, #FZ-FR****...... FBM shipping (FBM: Fulfilled by Merchant). Scenario 1: Logistics status shows damaged and the parcel is returned - offer a ful

Violent Shipping

✨  What is the difference between FBA and FBM?✨.

<span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0; &#x2728;&#xA0;<span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;What is the difference between FBA and FBM?<span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x2728;<span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><span id="isPasted" style="color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">FBA (Fulfilled by Amazon) is Amazon&apos;s warehousing and fulfillment service that allows sellers to send inventory to an Amazon warehouse and have their orders shipped by Amazon. FBM (Fulfilled by Merchant) is a fulfillment method in which the seller takes full responsibility for storing inventory and shipping orders. </td></tr></tbody></table><div data-ved="2ahUKEwj-wvK75un6AhWHAt4KHfgHCAIQ7NUEegQIGhAD" style="position: absolute; display: block; width: 652px; color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="position: relative;"><div data-hveid="CBoQBA" data-ved="2ahUKEwj-wvK75un6AhWHAt4KHfgHCAIQu04oAHoECBoQBA" style="margin-bottom: 0px; margin-top: 0px; opacity: 1;"><div data-md="61" style="clear: none;"> </div></div></div></div>

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