Function consultation. When a customer inquires about functionality, such as setting up anti-collision mechanisms, memory keys, etc., please do the following. Case Categories. Level 1 Classification. Other/operational issues. Secondary Classification

Function consultationWhen a customer inquires about functionality, such as setting up anti-collision mechanisms, memory keys, etc., please do the following.&#xA0;&#xA0;<ul style="list-style-type: undefined;margin-left:undefined;"><li>1.&#xA0;Categorise the cases as follows</li></ul>&#xA0;<table border="1" cellspacing="0" style="border-collapse:collapse;width:395.0000pt;margin-left:3.4000pt;border:none;"><tbody><tr><td colspan="2" style="width:100.0000%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:1.0000pt solid windowtext;border-bottom:1.0000pt solid windowtext;background:rgb(68,114,196);" valign="center" width="100%">Case Categories</td></tr><tr><td style="width:32.2200%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="32.323232323232325%">Level 1 Classification</td><td style="width:67.7600%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="67.67676767676768%">Other/operational issues</td></tr><tr><td style="width:32.2200%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="32.323232323232325%">Secondary Classification</td><td style="width:67.7600%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="67.67676767676768%">Functional advice</td></tr><tr><td style="width:32.2200%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="32.323232323232325%">Three-level classification</td><td style="width:67.7600%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="67.67676767676768%">/</td></tr><tr><td style="width:32.2200%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="32.323232323232325%">Problem description</td><td style="width:67.7600%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="67.67676767676768%">Brief description of the client&apos;s enquiry</td></tr></tbody></table>&#xA0;2.&#xA0;Refer to the manual on the right hand side of Gorgias and send the manual or informative message to the customer (if there is no manual pop-up, please contact Li Yu to add it)&#xA0;Or go to the product front-end sales page and provide details to the customer.<img src="https://uploads.gorgias.io/gpGJBxpG8y7YXZA5/undefined-169d95d1-b4f1-463b-b7a3-ed35dbc53e5e" style="width: 300px;" class="fr-fic fr-dib">&#xA0;&#xA0;&#xA0;&#xA0;

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