Function consultationUpdated 3 years ago
Function consultation
When a customer inquires about functionality, such as setting up anti-collision mechanisms, memory keys, etc., please do the following.
- 1. Categorise the cases as follows
Case Categories | |
Level 1 Classification | Other/operational issues |
Secondary Classification | Functional advice |
Three-level classification | / |
Problem description | Brief description of the client's enquiry |
2. Refer to the manual on the right hand side of Gorgias and send the manual or informative message to the customer (if there is no manual pop-up, please contact Li Yu to add it)
Or go to the product front-end sales page and provide details to the customer.