Fraud issues. When a customer indicates that an order is suspected of being fraudulent, e.g. fraudulent payment by a stolen payment method/not placed by the customer, please do the following. Case Categories. Types of customer complaints. After-sales

Fraud issuesWhen a customer indicates that an order is suspected of being fraudulent, e.g. fraudulent payment by a stolen payment method/not placed by the customer, please do the following.&#xA0;<ul style="list-style-type: undefined;margin-left:undefined;"><li>1.&#xA0;record the case</li></ul><table border="1" cellspacing="0" style="border-collapse:collapse;width:409.0000pt;margin-left:3.4000pt;border:none;"><tbody><tr><td colspan="2" style="width:100.0000%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:1.0000pt solid windowtext;border-bottom:1.0000pt solid windowtext;background:rgb(68,114,196);" valign="center" width="100%">Case Categories</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Types of customer complaints</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">After-sales</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Level 1 Classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Other/operational issues</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Secondary Classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Fraud issues</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Three-level classification</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">/</td></tr><tr><td style="width:27.3400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="27.272727272727273%">Problem description</td><td style="width:72.6400%;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid windowtext;border-top:none;border-bottom:1.0000pt solid windowtext;background:rgb(255,255,255);" valign="center" width="72.72727272727273%">Brief description of the problem encountered by the client</td></tr></tbody></table>&#xA0;2. Transfer the case to domestic customer service for processing.

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