Fraud issuesUpdated 3 years ago
Fraud issues
When a customer indicates that an order is suspected of being fraudulent, e.g. fraudulent payment by a stolen payment method/not placed by the customer, please do the following.
- 1. record the case
Case Categories | |
Types of customer complaints | After-sales |
Level 1 Classification | Other/operational issues |
Secondary Classification | Fraud issues |
Three-level classification | / |
Problem description | Brief description of the problem encountered by the client |
2. Transfer the case to domestic customer service for processing.