Cancellation of orders. In response to a request to amend an order, the first step is to check the status of the order at eCura. Generally speaking, the normal order flow includes pending, pending and shipped status. In addition, common abnormal orde

Cancellation of orders&#xA0;In response to a request to amend an order, the first step is to check the status of the order at eCura.&#xA0;Generally speaking, the normal order flow includes pending, pending and shipped status. In addition, common abnormal order statuses include frozen, problematic and abandoned.&#xA0;[Independence Station - FEZiBO<table border="1" cellspacing="0" style="border-collapse:collapse;width:398.9500pt;margin-left:3.4000pt;border:none;"><tbody><tr><td style="width:99.7500pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid rgb(221,221,221);border-right:1.0000pt solid rgb(221,221,221);border-top:1.0000pt solid rgb(221,221,221);border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(247,218,100);" valign="center" width="25%">Step 1</td><td style="width:92.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:1.0000pt solid rgb(221,221,221);border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(251,160,38);" valign="center" width="23.232323232323232%">Step 2</td><td style="width:106.6000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:1.0000pt solid rgb(221,221,221);border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(235,107,86);" valign="center" width="26.767676767676768%">Step 3</td><td style="width:99.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:1.0000pt solid rgb(221,221,221);border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(226,80,65);" valign="center" width="25%">Step 4</td></tr><tr><td rowspan="3" style="width:99.7500pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid rgb(221,221,221);border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="24.937027707808564%">1. a freeze on orders &quot;pending shipment review&quot; with a note &quot;Do not ship, reason&quot;.2. &quot;To be shipped&quot; order cut-off, if cut-off is successful, note &quot;Do not ship, reason&quot;</td><td rowspan="3" style="width:92.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="23.173803526448363%">If the customer does not mention a reason, ask once why the customer wants to cancel the order[User responsibility] Cancellation of orders Ask for a reason</td><td colspan="2" style="width:206.4000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="51.88916876574307%">If you want to change to another product on the website - go through the change product process.</td></tr><tr><td colspan="2" style="width:206.4000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="100%">Wrong address - go through the address correction process.</td></tr><tr><td colspan="2" style="width:206.4000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="100%">48H No reply/other reason, cancel order, inform refund time. ENDTemplate: [Independent site] Cancellation Full refund</td></tr><tr><td rowspan="3" style="width:99.7500pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:1.0000pt solid rgb(221,221,221);border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="25%">&quot;Shipped&quot; or &quot;To be shipped&quot; order cut-off failed</td><td rowspan="3" style="width:92.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="23.232323232323232%">Orders have been issued and cannot be cancelled. If you insist that you do not want it, return it for processing after receiving it, the return process is attached.Template: [User Responsibility] Order Cancellation Shipped First Letter</td><td rowspan="2" style="width:106.6000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="26.767676767676768%">Change of address due to strong disagreement/moving house etc. cannot be picked up at the original address - try logistics cut-off: intercept or change of address</td><td style="width:99.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:1.0000pt solid rgb(221,221,221);border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="25%">Successful - parcel returned to overseas warehouse for refund. end</td></tr><tr><td style="width:99.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="100%">Failure - advise that we have tried to communicate with the courier company but have failed. Advise the customer to collect from the original address or call the courier company.</td></tr><tr><td style="width:106.6000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="51.707317073170735%">Customer Consent</td><td style="width:99.8000pt;padding:5.0000pt 2.0000pt 5.0000pt 2.0000pt ;border-left:none;border-right:1.0000pt solid rgb(221,221,221);border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center" width="48.292682926829265%">The follow-up process is the same as for &quot;replacement product - shipped&quot;. end</td></tr></tbody></table>&#xA0;&#x3010;Amazon&#x3011;&#xA0;FBA shipping.&#xA0;Amazon platform processing, customer service can not intervene in the operation&#xA0;FBM shipment.&#xA0;&#xA0;Case1&#xFF1A;When a customer submits an application to cancel an order through the Amazon platform, message will have &quot;accept&quot; &amp; &quot;reject&quot; options, check the status of the order in the easy warehouse (refer to [independent station - FEZiBO]) Steps), click &quot;accept&quot; or &quot;reject&quot;.&#xA0;Case2&#xFF1A;email or direct message from the customer to cancel the order, handle in the same way as [Independent Station].&#x3010;Wayfair&#x3011;&#x3010;Walmart&#x3011;

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