Cancellation of ordersUpdated 3 years ago

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1. a freeze on orders "pending shipment review" with a note "Do not ship, reason".

2. "To be shipped" order cut-off, if cut-off is successful, note "Do not ship, reason"

If the customer does not mention a reason, ask once why the customer wants to cancel the order

[User responsibility] Cancellation of orders Ask for a reason

If you want to change to another product on the website - go through the change product process.

Wrong address - go through the address correction process.

48H No reply/other reason, cancel order, inform refund time. END

Template: [Independent site] Cancellation Full refund

"Shipped" or "To be shipped" order cut-off failed

Orders have been issued and cannot be cancelled. If you insist that you do not want it, return it for processing after receiving it, the return process is attached.

Template: [User Responsibility] Order Cancellation Shipped First Letter

Change of address due to strong disagreement/moving house etc. cannot be picked up at the original address - try logistics cut-off: intercept or change of address

Successful - parcel returned to overseas warehouse for refund. end

Failure - advise that we have tried to communicate with the courier company but have failed. Advise the customer to collect from the original address or call the courier company.

Customer Consent

The follow-up process is the same as for "replacement product - shipped". end