Add-on demand. The demand for additional products is the demand for accessories or parts after the customer has already purchased the relevant product from the company (very few have no history of purchase). The process of purchasing accessories at t

Add-on demand&#xA0; &#xA0; &#xA0;&#xA0;The demand for additional products is the demand for accessories or parts after the customer has already purchased the relevant product from the company (very few have no history of purchase)&#xA0;The process of purchasing accessories at the customer&apos;s expense is as follows&#xA0;&#xA0;1. according to the customer&apos;s needs, identify the accessories that the customer wants to buy through the product style, manual, etc., and try to find the corresponding SKU in the accessories visualisation.&#xA0;2. If the SKU can be found, confirm whether there is a link to buy the SKU (at the end of the line): if there is a link, send it to the customer directly;&#xA0;no link email@Silver.Li Li Mengmeng&#xA0;to&#xA0;generates a link to buy.&#xA0;3. If the SKU cannot be found, it means that there is most likely no ERPSKU for that accessory;&#xA0;send email&#xA0;@Shannbo.Sheng&#xA0;to generate&#xA0;SKU. After generating the SKU,&#xA0;email&#xA0;@Silver.Li Li Mengmeng generates the payment link.&#xA0;4. After the above steps are completed, if the overseas warehouse is in stock, the whole shipment will automatically go through. For accessories that are not in stock in the overseas warehouse and need to go to the factory for replenishment, confirm the corresponding standalone order number after the customer has taken the link to pay. When the factory completes the shipping operation,&#xA0;send Logistics Orders@Silver.Li will complete the loop for the standalone order corresponding to the payment link.&#xA0;&#xA0;&#xA0;Note:&#xA0;&#xA0;1. the independent station payment link must be corresponding to the order country, for example: the UK customer&apos;s additional demand, shoot the payment link is the UK station.&#xA0;

Add-on demand

Knowledge Article(Eng)

Handle Process

After-sales

User issues

Product Overview

Language usage(Silver)

Notes on Handling Amazon Messages (Noora)

Notes on Ticket Follow up & Close(Noora)

Compensation Process(Silver)

Classification rules and guide articles

How to get order information via online/phone channel

Customer Complaint Escalation Process

Overseas customer service handover process

Notes for handling tickets

Amazon

Shopify

Walmart

Wayfair

Fezibo Website

ECCANG

Gorgias

Chatra

Tool Use

Basic knowledge

After Sales Policy

Site Events

Logistics

Policy Problems

Product attributes, accessories, installation methods

Storage

New requirements

Product Enquiries

Claim your discount

Price changes

Price difference issues

Price Policy

Product Shopping

Website guidelines

Social Media Promotion

Seeking cooperation

Wholesale

Payment Failure

Payment methods

Unable to pay

Payment method

Pre-sales

Function Problems

Damage problems

Product missing

Product mistaken

Issue of instruction manual

Quality issue

Modify order

Cancellation of orders

Delayed delivery

Returns

Damage caused by user's fault

Not picked up in time to be returned

Lost parts

Lost in Logistics

Logistic errors

Logistics Delays

Consultation Progress

Logistics Returns

Violent Shipping

FBA orders on logistics issues handling process

Logistics issues

Product advice

Installation issues

Warranty Policy

Function consultation

Fraud issues

Product specifications

Product descriptions not match

Pricing Policy

Financial and tax law issues

Asking for gifts

Member Registration

Refund issues

Overselling problems

Platform issues-Website Errors

Order Information Questions

Other operational issues