ShopifyUpdated 3 years ago

Shopify 

1. Introduction to Shopify (DTC (Direct to Customer) model of e-commerce channel)

Shopify is a one-stop SaaS model e-commerce service platform that provides e-commerce sellers with the technology and templates to build online shops and manage omnichannel marketing, selling, payment, logistics and other services. [Baidu Encyclopedia

Label 🏷1: indicates the list of country sites, currently fezibo has a USA, Germany, UK, Spain and France site, the picture shows the USA site

      Label 🏷2: indicates the function bar of shopify, including orders (drafts/abandoned checkouts), products, customers, finances, analytics, marketing, discounts, etc.

      Tab 🏷3: indicates a list of orders

      Tab 🏷4: indicates search box, keyword search and order number search

3. Introduction to common functions

3.1 Searching for orders

      step 1: Search for an order number in the "Order Number Search Box" in the "Orders" screen

      step 2: Select the results of the matching order

3.2 Viewing order details

     Tab 🏷1: order number and date of order, and order status (payment status and fulfilment status etc.)

Label 🏷2: Product details and prices

 Tab 🏷3: Payment details, including product price, discounts, taxes and payment total

     Tab 🏷4: Status of the customer's message when placing an order

     Tab 🏷5: Customer information, including the number of historical orders, email/phone numbers, and shipping addresses for customers with the same email or phone number

3.3 Editing orders

3.3.1 Change SKU

     step 1: Go to the order details page, click "Edit" to enter the editing interface

step 2: Search for the SKU you want to add in the search box of tab 🏷1

                The label 🏷2 box allows you to adjust the number of original products in the order

 step 3: Select the product you want to add (size/colour/stock/price etc.)

3.3.2 Cancelling an order

     step 1: Click on "refund" in the order details page

step 2: In the Refund screen, tick the number of products, fill in the reason for the figure and click "Refund".

3.4 Order creation

     step 1: Go to the "Drafts" screen and create the order "Create order".

step 2: Search for SKU in tag 🏷1 box, enter customer name in tag 🏷2 box (provided the customer has placed an order or created a new customer profile)

step 3: Select the correct product, "Add"

step 5: If you need to add a discount, "Add discount" in tab 🏷1

                 and then "Send invoice" for the customer to pay