Error Code-MDWUpdated 3 years ago

Error Code-MDW

· Factory - MDW

Controller mode:

1. D1 mode

Manual Reset

1. Press and hold both ⬇️ and ⬆️ simultaneously for 7 seconds until the controller displays "RSt", release both buttons.
2. Press and hold both ⬇️ and ⬆️ simultaneously for 7 seconds until the controller displays the desk's current height,
3. Release both buttons to complete the reset.

Note: When the controller is displaying "RSt", press and hold both the ⬇️ and the ⬆️ simultaneously
for 10 seconds until the desk reaches its lowest height and displays its current height.

Error code and troubleshooting:

*If solution 1 is not implemented, then solution 2 is implemented, and if solution 2 is still not implemented, then solution 3 is implemented.

Garbled code	RST	HOT	F01	F02	F03	F04
Displayed error
GorgiasReply Template	【升降故障】Fezibo JCH MDW-乱码-重置-Error Codes-Reset RST/ASR/rst/AST/R5T/rST	【升降故障】Fezibo JCH MDW-乱码-HOT	【升降故障】Fezibo MDW 双电机-乱码-重置 Error Codes-Reset F01/F02/F03/F04	【升降故障】Fezibo MDW 双电机-乱码-重置 Error Codes-Reset F01/F02/F03/F04	【升降故障】Fezibo MDW 双电机-乱码-重置 Error Codes-Reset F01/F02/F03/F04	【升降故障】Fezibo MDW 双电机-乱码-重置 Error Codes-Reset F01/F02/F03/F04
Code Meaning	The controller cannot find the original starting point, indicating that a mechanical reset is required	Controller overheating protection	M1 table leg overload, overcurrent protection occurs	M2 table leg overload, overcurrent protection occurs	During operation, the program detects an abnormal M1 table leg signal	During operation, the program detects an abnormal M2 table leg signal
Solution 1	Manual reset	Power off and leave for 18 minutes more	1. Remove obstructions from the table and under the table 2. Check that the table legs are not stuck 3. Manual reset		1. Re-plug the table leg and hand control cable to ensure proper connection 2. Manual reset
Solution 2	If converted to other garbled codes Refer to other messy code handling solutions	-	Replacement M1 motor table leg	Replacement M2 motor table leg	Ask the client to cross-validate (swapping)
Solution 3	-	-	-	-	Feedback results after cross-validation. ①Hand control shows the same as before crossover (e.g. F03→F03) - replace hand control ②The hand control shows the opposite of the unilateral lifting situation before the crossover (e.g. F03→F04) - replace the table leg

2. D2 mode

Manual Reset

1. Press ⬇️ 5s and enter the reset state, and the following prompt will appear
2. Red light flashing when abnormal error and reset state.
3. Reset by pressing ⬇️ .
· Error code and troubleshooting:

*If solution 1 is not implemented, then solution 2 is implemented, and if solution 2 is still not implemented, then solution 3 is implemented.

Garbled code	E01	E02	E07	E08	H01
Displayed Error
Code Meaning	M1 table leg overload, overcurrent protection occurs	M2 table leg overload, overcurrent protection occurs	During operation, the program detects an abnormal M1 table leg signal	During operation, the program detects an abnormal M2 table leg signal	Frequent lifting and lowering of table tops / high internal temperature of the controller
Solution 1	1. Remove obstructions from the table and under the table 2. Check that the table legs are not stuck 3. Manual reset	1. Remove obstructions from the table and under the table 2. Check that the table legs are not stuck 3. Manual reset	1. Re-plug the table leg and hand control cable to ensure proper connection 2. Manual reset	1. Re-plug the table leg and hand control cable to ensure proper connection 2. Manual reset	1. Power off and leave to stand for 18 minutes 2. Re-energise and operate
Solution 2	Replacement of M1 motor table leg	Replacement of M2 motor table legs	Ask the client to cross-validate (swapping)		-
Solution 3	-	-	Feedback results after cross-validation. ①The situation is the same as before the crossover (e.g. E07→E07) - replace the control box ②The situation of unilateral lifting is opposite to that before the crossover (e.g. E07→E08) - replace the table leg		-

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