Error code-HEZUpdated 3 years ago
Factory-HEZ
Model1：
Controller mode:
Manual Reset
1. Press the ⬇️ until the desk reaches its lowest position.
2. Release the ⬇️, and press it again for at least 6 seconds until hearing the "dee" sound with the desk's rebound.
- Error code and troubleshooting:
*If solution 1 is not implemented, then solution 2 is implemented, and if solution 2 is still not implemented, then solution 3 is implemented.
Garbled code | RST | E01 | E06 | E11 |
Displayed error | | | | |
Gorgias Reply Template | 【升降故障】Fezibo HEZ-乱码-重置 Error Codes-Reset RST/AST/RSt/ASR/RSE/R5t | 【升降故障】Fezibo HEZ-E01/E11/E12 乱码-重置 |
| 【升降故障】Fezibo HEZ-E01/E11/E12 乱码-重置 |
Code Meaning | The controller cannot find the original starting point, indicating that a mechanical reset is required | Mains voltage too high, start protection status | During operation, the program detects an abnormal motor signal and enters the protection program | Interference with the hand controller motor detection circuit |
Solution 1 | Manual reset | Steps. 1. Reconnect the after a power failure >40S 2. Manual reset 3. Repeat steps 1~2 with a different power source | 1. Power off and wait for more than 10 minutes 2. Reconnect all wiring 3. Manual reset | 1. reconnected after >40S power failure 2. Manual reset |
Solution 2 | often accompanied by other garbled codes. Refer to other HEZ products for messy code handling solutions | Replacement of the power adapter | Replacement controller | Replacement controller |
Solution 3 | - | Replacement controller | Replenishing generator column | - |
Model2：Desktop with glass
Controller mode:
Manual Reset
1. When "RST” is on the display screen, press and hold the" ⬇️ "button until the desk frame reaches its lowest point. After hearing the "di" sound and desk frame rebounds, initialization is completed.
(P.S. The button cannot be released during this operation, otherwise, the initialization will fail)
2. Forced initialization: Press the" ⬇️ " button until the desk frame reaches its lowest point, then release the button and press it again for about 5 seconds until hear the "di" sound and desk frame rebound, and the initialization is completed.
- Error code and troubleshooting:
*If solution 1 is not implemented, then solution 2 is implemented, and if solution 2 is still not implemented, then solution 3 is implemented.
| Error code | RST | E01/E06/E07 | E02 | E04 | E05 | HOT |
| Displayed error | - | - | - | - | - | - |
| Gorgias Reply Templat | ||||||
Code Meaning | The controller cannot find the original starting point, indicating that a mechanical reset is required | Mains voltage too high, start protection status | During operation, the program detects an abnormal motor signal and enters the protection program | Interference with the hand controller motor detection circuit. | Anticollision Alert | The overheating protection function |
Solution 1 | Manual reset | Steps. 1. Reconnect the after a power failure >40S 2. Manual reset 3. Repeat steps 1~2 with a different power source | 1. Power off and wait for more than 10 minutes 2. Reconnect all wiring 3. Manual reset | 1. Power off and wait for more than 10 minutes 2. Reconnect all wiring 3. Manual reset | Rebound reminder, normal condition Release the pressing button, remove the barrier, then try again. | 1. Power off and wait for more than 20 minutes 2. Reconnect all wiring |
Solution 2 | often accompanied by other garbled codes. Refer to other HEZ products for messy code handling solutions. | Replacement control box | Replacement control box | Replacement control box | - | - |
Solution 3 | - | - | Replacement new desk. | - | - | - |