User responsibility - customer request for delayed delivery. Platform: [Independent site - FEZIBO]. Scenario 1: Customer has placed an order. The customer information that overseas customer service needs to obtain are. 1 Order number. 2 Email number.

User responsibility - customer request for delayed delivery&#xA0;Platform: [Independent site - FEZIBO]&#xA0;Scenario 1: Customer has placed an order&#xA0;The customer information that overseas customer service needs to obtain are&#xA0;1 Order number&#xA0;&#xA0;2 Email number&#xA0;3 The customer expects the parcel delivery date / expected receipt time period&#xA0;What overseas customer service needs to do: to get the information in time to feedback to the staff responsible for docking at home&#xA0;The customer has already placed an order, at this time you need to get the order number in time. Go to the easy warehouse to check the status of the order, then the order status will likely appear in three situations. Freeze the unshipped order in time and make a note: &quot;Please do not ship, cancel order/delayed delivery&quot;&#xA0;<table border="1" cellspacing="0" style="border-collapse:collapse;width:387.9000pt;margin-left:3.4000pt;border:none;"><tbody><tr><td style="width: 129.25pt;padding: 5pt 2pt;border-width: 1pt;border-style: solid;border-color: rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="33.41968911917098%">Order Status</td><td style="width: 241.85pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: 1pt solid rgb(221, 221, 221);border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="62.43523316062176%">Processing steps</td><td style="width: 16.8pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: 1pt solid rgb(221, 221, 221);border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="4.1450777202072535%">&#xA0;</td></tr><tr><td style="width: 129.25pt;padding: 5pt 2pt;border-left: 1pt solid rgb(221, 221, 221);border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="33.41968911917098%">Full&#xA0;order not shipped</td><td style="width: 241.85pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="62.43523316062176%">1: Advise that extensions are possible but no guarantee that stock will be available at the time. Email Snooze with regular shipping reminders. Template [User responsibility - can delay shipment First email] &#x27A1;&#xFE0F; Regular shipment, in stock, and notification. For &quot;frozen&quot; orders, remove the customer service note; for &quot;problematic&quot; orders, add the note &quot;can be shipped&quot;. Template: User responsibility - can Delay delivery Second letter&#xA0;&#xA0;&#xA0;2: If due and not in stock: check if there is an estimated time of arrival, if so ask the customer if they would like to wait for stock or change SKU. if there is no estimated time of arrival: ask the customer when to change SKU or refund. Reference Template [Oversell</td><td style="width: 16.8pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="4.1450777202072535%">&#xA0;</td></tr><tr><td style="width: 129.25pt;padding: 5pt 2pt;border-left: 1pt solid rgb(221, 221, 221);border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="33.41968911917098%">Partially shipped</td><td style="width: 241.85pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="62.43523316062176%">Advise that some shipments can be delayed. Refer to the template [User Responsibility] Wanted Delayed Shipment Shipped&#xA0;1: Agree to a partial delay of the product &#x27A1;&#xFE0F; The unshipped part goes through the &quot;unshipped&quot; process. Email Snooze with regular reminders to ship.&#xA0;2: &quot;Freeze&quot; to &quot;pending shipment audit&quot;, cancel customer service notes; &quot;problematic pieces&quot; to &quot;pending shipment audit &quot;, customer service note &quot;ready to ship&quot;. Inform the customer of the upcoming shipment. Reference template: [User responsibility] has arranged for all products to be shipped&#xA0;3: If the customer has a reply &#x27A1;&#xFE0F; then deal with it according to the customer&apos;s requestIf the customer does not reply after 48 hours, process the request according to the customer&apos;s first delayed delivery. If the time requested by the customer for the first time is unclear, cancel the unshipped product.</td><td style="width: 16.8pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom" width="4.1450777202072535%">&#xA0;</td></tr><tr><td style="width: 129.25pt;padding: 5pt 2pt;border-left: 1pt solid rgb(221, 221, 221);border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom">Full order shipped</td><td style="width: 241.85pt;padding: 5pt 2pt;border-left: none;border-right: 1pt solid rgb(221, 221, 221);border-top: none;border-bottom: 1pt solid rgb(221, 221, 221);background: rgb(255, 255, 255);vertical-align: bottom;" valign="bottom">Advise that the order has been shipped. [User Responsibility] Wanted Delayed Shipment Shipped</td><td style="padding:0.7500pt 0.7500pt 0.7500pt 0.7500pt ;border-left:none;border-right:none;border-top:none;border-bottom:1.0000pt solid rgb(221,221,221);background:rgb(255,255,255);" valign="center">&#xA0;</td></tr></tbody></table>&#xA0;Scenario 2: The customer has not placed an order and asks if the delivery can be delayed&#xA0;Overseas customer service needs to inform the customer that we can arrange for a delayed delivery and advise the customer to inform the following information in time after the order is placed (via email) (equivalent to the follow-up process by domestic staff).&#xA0;1 Order number&#xA0;&#xA0;2 Email number&#xA0;3 customer expectations of the parcel delivery date / expected receipt time period&#xA0;1: No order: inform that the shipment can be delayed, reference template: [user responsibility - can delay the shipment of the first letter]&#xA0;If the customer provides a single number: go through the unshipped process.&#xA0;If the customer does not reply or does not place an order then Close.&#xA0;&#xA0;&#xA0;Platform: [Wayfair]&#xA0;wayfair cancels the order, determines if it is shipped, first gets the order number&#xA0;Check the status of the order in Easy Warehouse: Pending delivery audit --- Cancellation, you can directly operate, cancel the message note abandoned frozen state WFWQ Western Mail overseas warehouse or WFWYD No Worries overseas warehouse means the warehouse has been operated offline can not be cancelled&#xA0;Rarely encounter customers need to change this item&#xA0;&#xA0;&#xA0;Platform: [Amazon]&#xA0;Similar steps to standalone, except that when cancelling an order, you need to get the shop order number to go to the corresponding shop to cancel the order, e.g.&#xA0;Amazon Store: FEZIBO_US, OrderID: WEC0552208150105-1, Expedited rating, Ships with SKU: AFM-02T*1&#xA0;Platform: [Walmat]

Delayed delivery

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