StorageUpdated 3 years ago

·livechat

When a customer writes that the product of interest is out of stock and asks about the arrival time of the product, (to ensure the timeliness of the reply) the product arrival time can be replied uniformly: in 20-40 days.

·E-mail

When a customer writes that the product of interest is not in stock and asks about the arrival time of the product. The response in the e-mail is divided into two cases.

1）Provided that the mail does not overstay and there is sufficient time.

Overseas customer service needs to fill in the Follow-Up Sheet with the product name or link of the customer's inquiry, @ domestic customer service to help confirm, and reply in a timely manner.

Or you can ask the domestic customer service on duty directly in the group.

2) In cases where the mail is more urgent and perhaps overdue.

(To ensure the timeliness of the response) can be a unified response to the product arrival time: in 20-40 days.

Please note: Fezibo's US site has a wishlist function. 

Any product with a wishlist in the upper right corner of the product page can be suggested to the customer to add the product to the wishlist, so that he will receive a notification email from the Fezibo system when the product arrives.

All emails about storage need to be followed up: 

First, you need to confirm on your own whether the product the customer inquired about is in stock and confirm with the customer whether the purchase was successful, and ask if the customer still needs further assistance.

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