Refund issuesUpdated 3 years ago
Refund issues
When a customer gives feedback that a refund requested has not arrived, perform the following actions.
- 1. Collect the customer's order number and classify the case as follows
Case Categories | |
Level 1 Classification | Other/operational issues |
Secondary Classification | Refund issues |
Three-level classification | Refund not received |
Problem description | Brief description of the problem encountered by the client |
2. Provide information to the customer with reference to the refund policy.
Refund time: usually within 10 working days
Refund method: Your original payment account