Product descriptions not matchUpdated 3 years ago
Product descriptions do not match
When a customer gives feedback that the description of a product in the listing does not match the actual product received, please do the following.
- 1. categorize the case as follows
Case Categories | |
Level 1 Classification | Other/operational issues |
Secondary Classification | Product descriptions do not match |
Three-level classification | Accessory differences |
Material differences | |
Colour differences | |
Size differences | |
Structural differences | |
Problem description | Brief description of the client's problem |
2. Overseas customer service please transfer to domestic customers for handling. The domestic customer service will give partial compensation to the customer according to the difference, such as reissue/partial refund and other operations.