Product attributes, accessories, installation methodsUpdated 3 years ago
Product attributes, accessories, installation methods -Amazon & Walmart & Wayfair & D2C
(This is usually the case where the customer has not found the product information on the corresponding page)
The customer needs to provide us with a link to the product they want to enquire about, and customer service can read the detailed description of the product on the corresponding product link.
Then tell the customer the product information they need. More additional information can be found in the first link (URL 1) we have attached below:
PS: The Walmart product links do not have installation videos and instructions.
You need to confirm with the customer which product you are inquiring about, and then the customer service will find the product information and send it to the customer.
Please noticed:
The above pre-sales questions need to be answered by giving the customer the confirmed product link and the correct product name again.
For example:
2. Brasa Electric Standing Desk with Upper Double Drawer