Product adviceUpdated 3 years ago
Product Suggestions
When customers provide feedback and suggestions for product improvement, we need to collect and record the feedback for later development and improvement. Please do the following.
- 1. Please record such issues consistently as.
Case Categories | |
Types of customer complaints | After-sales |
Level 1 Classification | Product advice |
Secondary Classification | Appearance (if the customer suggests clean lines) |
Structure (if the customer suggests curved table corners) | |
Material (if customer suggests solid wood) | |
Functionality (if the customer suggests that the table comes with a three-plug charging function) | |
Packaging (additional table corner compartments if suggested by customer) | |
Other (If the customer's suggestion is not listed above, select "Other" and record the customer's suggestion in the "Problem Description") | |
Three levels of classification | / |
Problem description | Brief description of the client's proposal |
2. Thanks to customer feedback, we will investigate and make improvements later and close the case.