Product adviceUpdated 19 days ago
Product Suggestions
When customers provide feedback and suggestions for product improvement, we need to collect and record the feedback for later development and improvement. Please do the following.
- 1. Please record such issues consistently as.
Case Categories | |
Types of customer complaints | After-sales |
Level 1 Classification | Product advice |
Secondary Classification | Appearance (if the customer suggests clean lines) |
Structure (if the customer suggests curved table corners) | |
Material (if customer suggests solid wood) | |
Functionality (if the customer suggests that the table comes with a three-plug charging function) | |
Packaging (additional table corner compartments if suggested by customer) | |
Other (If the customer's suggestion is not listed above, select "Other" and record the customer's suggestion in the "Problem Description") | |
Three levels of classification | / |
Problem description | Brief description of the client's proposal |
2. Thanks to customer feedback, we will investigate and make improvements later and close the case.