Not picked up in time to be returnedUpdated 3 years ago
Not picked up in time to be returned
Not picked up in time to be returned: refers to the customer in the process of communication with the customer, the customer mentioned that they are not at home / travel / moving and other personal reasons not in time to pick up the express delivery was returned
Processing process.
Step 1: Check the logistics track to determine whether the delivery has been returned. General logistics track will show "return"
Step 2:
1 | 2 | 3 |
Inform the customer to bear 15% of the return costs Template: [Logistics] Abnormal return (caused by the customer) Bear the return costs | Disagree, tough attitude - full refund. END | |
Agree | 1. refund, less the cost of return. 2. reissue, verify the address issue once with both the logistics and the customer, reimburse the return cost. end | |