Issue of instruction manualUpdated 3 years ago
How to handle manual problems?
This type of problem is not common and, based on feedback from previous cases, can be dealt with in the following way.
Prob category | Three class of classification | Treatment options (Gorgias template) |
Content description issues | Indication unknown (suction stone effect) | Ask for a sucker (money and goods are not relevant, but registration on the system is required)https://y.gorgias.com/app/ticket/33002566 |
Indication unknown (other) | 1. can help customers with text explanations or provide video instructions. 2. Ask for accessories https://y.gorgias.com/app/ticket/34847995 | |
Indication error | 1. Please refer to the installation instruction video for customers 2. Directly hang a major customer complaint level A | |
Factory manufacturing issues | Printing not clear | Supplied with an electronic version of the manual |