Damage caused by user's responsibility/faultUpdated 3 years ago

Fault damage

Damage caused by user's responsibility/fault

Overseas customer service is required to politely inform the customer that we do not support free replacement parts for broken products caused by user responsibility or negligence and that replacement parts will have to be sent at a cost. (We can sell at a reduced price, minimum half price)

Corresponding situations.

1 Accepted by the customer

2 Customer reluctantly accepts (but wishes to reduce the price)

3 The customer does not accept the product at all and says that it is easily damaged due to product quality issues

In all three cases the following information should be synchronised with the overseas customer service to the corresponding domestic staff.

1 Order number 

2 Email number

3 Name and picture of the damaged product (if possible)

4 The reason for the damage

What overseas customer service needs to do: feedback the information obtained to the staff responsible for docking at home in a timely manner

Platform [Independent Station - FEZIBO

1: user responsibility caused by breakage, in principle to say that we do not take responsibility, do not support the money goods output, refer to the template [breakage problem - politely inform the payment of replacement]. Note: The price of common accessories hand control ($60), replacement table plate $120.

2: If the customer strongly does not accept and says that it is due to the quality of the product that leads to easily being damaged: the price of the accessories can be reduced appropriately.

Platform [Amazon]

1: Similar to the process of the independent site

Platform [Wayfair]

1: Similar to the independent site processing process