After Sales PolicyUpdated 3 years ago

After Sales Policy -Returns and Exchanges

-FBM (seller self-delivered orders): Overseas warehouse returns and exchanges

1. US customers can return the parcel to NJ1 warehouse/HOU warehouse (address on return label)

Supported return logistics carriers: FedEx

Support door-to-door/customer self-delivery courier point

2. UK Amazon customers: no return channel, no support for returns

UK Shopify (D2C) customers: can return the goods, but can not provide return label

3. German customers can return the parcel to warehouse DE02 (address on return label)

Supported return logistics carriers: GLS/DHL

The pick-up service is not supported

4. Customers from EU countries can return the parcel to warehouse DE02 (address on return label)

Supported return carriers: DHL_Return

The pick-up service is not supported

-Amazon

-FBA orders: customers should contact FBA for returns and exchanges

For logistics issues, customers are basically advised to contact Amazon customer service directly to solve the problem (FBA can provide you with a high standard of warehousing, picking, packaging, distribution, customer service and returns, etc., to achieve a true "one-stop" export)

FBM (seller-delivered orders).

1. 30-day no-questions-asked returns for users.

Customers need to cover the return shipping fees if:

You don't like the item after receipt of it.
You no longer need the item after receipt of it.
Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).

2. The responsible party is us.

We will cover the return shipping fees if:

Your item has a manufacturing defect in its materials or workmanship.
Your item has been damaged in transit.
You received the wrong item.
Your item was lost in transit.

-No exchanges accepted, customer can return the item if they don't want it and place a new order

-Walmart

-FBM (seller self-delivered orders).

1. 30-day no-questions-asked returns for users.

Customers need to cover the return shipping fees if:

You don't like the item after receipt of it.
You no longer need the item after receipt of it.
Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).

2. The responsible party is us.

We will cover the return shipping fees if:

Your item has a manufacturing defect in its materials or workmanship.
Your item has been damaged in transit.
You received the wrong item.
Your item was lost in transit.

-No exchanges accepted, customer can return the item if they don't want it and place a new order

-Wayfair

1. 30-day no-questions-asked returns for users.

Customers need to cover the return shipping fees if:

You don't like the item after receipt of it.
You no longer need the item after receipt of it.
Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).

2. The responsible party is us.