【Step 1& Step2】Problem checking and Solution logic confirmUpdated 19 days ago

1. Problem checking

 Locating the node corresponding to the problem based on the feedback received from the customer in the below process.

Problem-solution thinking logic

2. Confirm the Solution logic

 From the location of the node in the problem-solution thinking logic flow, one-way step by step to confirm.

*Example: 

a. Customer feedback Table not working (no work)

 The specific phenomenon is unknown, need to start from the forefront of the "table abnormal" node → confirm whether the power is on → ......

b. Customer feedback E-3 code (E-3) 

 Power is clearly available, there is a display, and there is an error code, from the "error code" processing direction → provide a solution

c. Customer feedback Single-sided lift

Clearly have power, hand controller display unknown, from the "see hand controller display" node to start the investigation.