【Step 1& Step2】Problem checking and Solution logic confirmUpdated 3 years ago

1. Problem checking

 Locating the node corresponding to the problem based on the feedback received from the customer in the below process.

Problem-solution thinking logic

2. Confirm the Solution logic

 From the location of the node in the problem-solution thinking logic flow, one-way step by step to confirm.

*Example: 

a. Customer feedback Table not working (no work)

 The specific phenomenon is unknown, need to start from the forefront of the "table abnormal" node → confirm whether the power is on → ......

b. Customer feedback E-3 code (E-3) 

 Power is clearly available, there is a display, and there is an error code, from the "error code" processing direction → provide a solution

c. Customer feedback Single-sided lift

Clearly have power, hand controller display unknown, from the "see hand controller display" node to start the investigation.