【Must Read】Troubleshooting Process Basics (non-working, no display, abnormal motor, abnormal lift, error reporting, etc.)Updated 3 years ago

The first step in troubleshooting problems (non-working, no display, abnormal motor, abnormal lift, error reporting, etc.)

Basic operation

All fault problems can be dealt with in the following 5 basic steps.

① Problem checking → ② Confirm the solution logic → ③ Factory identify → ④ Solution confirmation → ⑤ reply to the customer

1. Problem checking

 Locating the node corresponding to the problem based on the feedback received from the customer in the above process.

2. Confirm the Solution logic

 From the location of the node in the problem-solution thinking logic flow, one-way step-by-step to confirm.

 3. Factory confirmation

 There are differences in the products of each factory, the solution is different, we need to distinguish the manufacturer first, and then provide the corresponding solution.

 Please refer to: Factory Confirmation Method

4. Solution confirmation

4.1. Controller display error code

      Solution please refer to each factory error code solution articles.

4.2. The controller display is OK, but the column lift is abnormal

       Solution please refer to the lifting problem solution articles.

4.3. No display on the controller 

      If the adapter power supply is OK (the adapter light is on), directly replace the hand controller/control box.

5. Reply to the customer

 Based on the results of the above steps, reply to the customer with a solution  (trouble-shooting) or carry out a replacement or exchange process.